Sonshine Ranch Outdoor Adventure Centre is a certified Adventure Activity operator annually audited by OutdoorsMark. OutdoorsMark is a National Outdoor Safety audit programme provided by Skills Active New Zealand.
Sonshine Ranch is registered as an Adventure Activity Operator (AAO) with Worksafe NZ. The regulations aim to enhance professionalism and ensure consistent good practice across the Adventure Activity sector.
Sonshine Ranch Outdoor Adventure Centre complies with the provisions of the Health and Safety at Work Act 2015 and the Health and Safety in Employment Adventure Activities Regulations 2016.
We are committed to attaining an excellent standard of health and safety for its employees, contractors, visitors and participants.
Risk Management and Standard Operating Procedures are in place for each activity. These plans are constantly reviewed and are primarily intended as an internal safety management tool. These can be viewed upon request.
Sonshine Ranch has a comprehensive in-house competency assessment and moderation program for all staff. Where appropriate, staff have external qualifications.
There is an inherent amount of risk involved in all outdoor activities at Sonshine Ranch, including the risk of serious harm. The staff and management of Sonshine Ranch Outdoor Adventure Centre will take all steps as far as is reasonably practicable to identify and manage these risks and potential hazards through sound practice and policies. All participants Sonshine Ranch must adhere to these policies at all times.
Here at Sonshine Ranch we aim to have a great time and to do it safely, but things don’t always go to plan. That’s why we have a process in place to help resolve any issues you may have. If you feel there’s something that can be done better, or you’re not happy with any aspect of the organisation, we would like to know about it. Sonshine Ranch Management take all complaints very seriously.
How to make your complaint:
Download, complete and email the complaints form to firstname.lastname@example.org or
CUSTOMER FEEDBACK/COMPLAINTS PROCESS
If we receive a complaint Sonshine Ranch will:
- Acknowledge the complaint within two working days, either in writing or orally if over the phone.
- Endeavour to resolve the issue in the first instance, but if, for any reason, we need to conduct an investigation in response to the complaint, we will keep all parties up to date with the investigation progress.
- Endeavour to resolve the complaint within 20 working days. If we can’t we will provide a good reason to extend the investigation by a further 20 working days.